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Books Home > OUT NOW -- just published

Fired Up and Ready to Go! Fired Up and Ready to Go!
Author: Steven Harris

Paperback • A5 • 178pp • £14.99 • ISBN 9781852527600 • 2015

Top presenter and trainer Steven Harris provides a highly charged practical guide to customer service, based on the award-winning principles used by his consultancy Energize Learning.

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Price:   £14.99



It's Not About Us - It's ALL About Them It's Not About Us - It's ALL About Them
Author: Martin Butler

Paperback o A5 o 352pp o £16.99 o ISBN 1-85252-761-7 o 2016

Top retail consultant and marketing guru Martin Butler distils a lifetime's work into 50 steps for true customer excellence.

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Price:   £16.99



The Interim Director The Interim Director
40 projects in the wilderness ... and a lot of sound advice

Author: Alasdair Drysdale

Paperback • A5 • 222pp • £14.99 • ISBN 9781852527464 • 2015

Alasdair Drysdale has over 30 years experience of working as interim director and project manager for a wide range of global corporate clients. In this book he provides a practical guide to the role, including practical advice on the challenges and pitfalls, a guide to getting work as an interim director, and advice on how to carry out the work once appointed.

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Price:   £14.99



Your Job and How Technology Will Change It Your Job and How Technology Will Change It
Author: Richard Lieberman

Paperback • A5 • 171pp • £12.99 • ISBN 9781852527495 • 2015

A cutting-edge guide to the way people's jobs are being affected by emerging technology, and what they can do to prepare for it.

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Price:   £12.99



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