 | Action Learning for Change
a practical guide for managers
Authors: Lynne Butler and Nigel Leach
Paperback • A5 • 218pp • £14.99 • 9781852526900 • 2011
Shows how the principles of “Action Learning” can be used to enhance performance and help manage change in the workplace.
Price: £14.99
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 | The Customer-Centric You
making customers the focus of everything you do
Author: Stephen Hewett
Paperback • A5 • 230pp • £14.99 • 9781852526726 • 2011
One of the world’s leading experts in the new discipline of ‘customer-centricity’ explains how it works – and shows how it can revolutionise both business and personal performance.
Price: £14.99
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 | EQ Checklists
20 ways to incorporate emotional intelligence into business practice
Author: Jan Childs
Paperback • A5 • 225pp • £12.99 • 9781852526504 • 2011
A practical guide to the use of emotional intelligence in business. Essential reading for business leaders, managers, trainers, coaches and consultants.
Price: £12.99
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 | Freedom from Fear
Author: Bob Gorzynski
Paperback • A5 • 340pp • £14.99 • 9781852526375 • 2011
From the author of the critically acclaimed "The Strategic Mind" – a guide to forward-thinking and sustainable management leadership for those who are not afraid to step out of line.
Price: £14.99
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 | Get a Job
Author: Jack van Minden
Paperback • A5 • 194pp • £14.99 • 9781852526511 • 2011
A new guide to jobsearch from top recruitment author Jack van Minden (“All About Psychological Tests and Assessment Centres”, “Selection Interviews”, “The IQ Trainer”, etc.). Packed with practical tips and advice for jobseekers at all levels.
Price: £14.99
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 | Getting It Right
a recruiter's guide to getting the best graduates
Authors: Bob Athwal, Donna Miller, John Morewood, Paul Redmond
Paperback • A5 • 206pp • £14.99 • 9781852526733 • 2011
This year 400,000 graduates will compete for around 45,000 graduate vacancies. In the face of intense competition, recruiters will be besieged with applications. This important new guide by four top practitioners in the field shows how to separate the wheat from the chaff...
Price: £14.99
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 | Sales & Service Excellence
Author: Jane Leadbetter
Paperback • A5 • 195pp • £14.99 • 9781852525934 • 2011
Times have never been harder for retailers. To buck the general trend and achieve real retail success in difficult trading conditions, something special is needed. The answer can be found in this important new guide by former Harrods training manager, Jane Leadbetter. Sales & Service Excellence provides retailers with a simple roadmap to excellence on the shop floor, showing them how to achieve outstanding performance and sustained sales growth while others wilt around them.
Price: £14.99
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