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Law for Retailers
The Legal Beagle Sets You Straight
Author: W H (Bill) Thomas
Paperback 244 x 172mm 224pp £12 99 1-85252-423-5 2003
The second in the series of retail guides published in association with the British Shops and Stores Association, this book gives detailed advice on all aspects of retailers' legal obligations both to customers and suppliers. Packed with tips, advice and warnings, it also contains checklists and procedures to avoid problems in the first place and practical guidance on how to achieve the best outcome in the event that legal action does become necessary. Totally revised to include new legislation for 2003.
'Essential reading for everyone in the retail trade...Read this book and you may save yourself a considerable amount of time, money and worry' Allan Sayers, Chief Executive, BSSA
Retail Buying Techniques
How to Plan and Procure a Winning Product Range
Authors: Fiona Elliott & Janet Rider
Paperback A5 241pp £16.99 9781852525521 2007
For any retailer, the acquisition of the right stock at the right price at the right time is crucial to the economic well-being of any retail business. This completely revised and updated book is the third title in this new series of management guides for the retail sector published in association with the British Shops and Stores Association. It covers every aspect of the all-important buying function. It is packed with case histories and performance tips and will be exceptionally valuable to everyone in the industry with some responsibility for buying.
Subjects covered include:
planning the budget
planning the structure of the merchandise range
developing the product and brands
sourcing and buying the product
presenting and promoting products profitably
improving buying performance.
Advice on retail operations, customers and sales
Author: Peter Ronald Fleming
Paperback A5 240pp £16.99 ISBN 9781852525538 2007
An invaluable resource for all retail managers regardless of their age or experience. It is packed with case studies, self-assessment exercises and performance tips drawn from Peter's experience as a retail Sales Manager and Buyer and from his role as Training Manager (Selfridges). The book describes successful approaches Peter Fleming has used and witnessed from frontline experience and research with companies such as John Lewis, Flannels Group, Body Shop, Argos, Williams and Griffin, Beatties, Furnitureland, and Marks and Spencer.
'Managing a retail business becomes more demanding year by year. I welcome Peter Fleming's most recent book for newly appointed and experienced managers.'
Peter Still, Managing Director, John Lewis Partnership
How to Achieve Maximum Retail Sales
Author: Peter Fleming
Paperback A5 220pp £16.99 9781852525545 2007
The first in a new series of manuals for retailers published in association with the British Shops & Stores Association (BSSA), this is a down-to-earth guide to retail selling skills and techniques. It will offer an invaluable resource for anybody involved in retail selling, from shop manager to cashier. The book is packed with exercises, checklists and Key Points, summaries, and includes approximately 15 cartoons to illustrate key points along the way.
'Gives the salesperson a great opportunity to develop key skills which will help them achieve success in this crucial job. I have no hesitation in recommending it' Tim Daniels, Managing Director, Selfridges
The Retailer and the Community
Author: Peter Fleming with Karen McColl
Paperback 224 x 172mm 242pp £12.99 1-85252-219-4 2003
Fourth in the series of guides for Retailers, this book shows how to manage relations with the community - how to identify and meet local needs, and how to win the respect and loyalty of the local customer-base.
Areas covered include:
How to find out what customers think of your service, and what changes they might like to see
How to increase feelings of ownership or patronage among customers
How to get the price/quality mix right
How to get involved in the community through charity, sponsorship, and local initiatives
How to increase business through improved community relations
(c) Management Books 2000 Ltd - working books for working managers