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	Law for Retailers The Legal Beagle Sets You Straight Author: W H (Bill) Thomas Paperback • 244 x 172mm • 224pp • £12 99 • 1-85252-423-5 • 2003 The second in the series of retail guides published in association with the British Shops and Stores Association, this book gives detailed advice on all aspects of retailers' legal obligations both to customers and suppliers. Packed with tips, advice and warnings, it also contains checklists and procedures to avoid problems in the first place and practical guidance on how to achieve the best outcome in the event that legal action does become necessary. Totally revised to include new legislation for 2003. 'Essential reading for everyone in the retail trade...Read this book and you may save yourself a considerable amount of time, money – and worry' Allan Sayers, Chief Executive, BSSA Price: £12.99


	Retail Buying Techniques How to Plan and Procure a Winning Product Range Authors: Fiona Elliott & Janet Rider Paperback • A5 • 241pp • £16.99 • 9781852525521 • 2007 For any retailer, the acquisition of the right stock at the right price at the right time is crucial to the economic well-being of any retail business. This completely revised and updated book is the third title in this new series of management guides for the retail sector published in association with the British Shops and Stores Association. It covers every aspect of the all-important buying function. It is packed with case histories and performance tips and will be exceptionally valuable to everyone in the industry with some responsibility for buying. Subjects covered include: • planning the budget • planning the structure of the merchandise range • developing the product and brands • sourcing and buying the product • presenting and promoting products profitably • improving buying performance. Price: £16.99


	Retail Management Advice on retail operations, customers and sales Author: Peter Ronald Fleming Paperback • A5 • 240pp • £16.99 • ISBN 9781852525538 • 2007 An invaluable resource for all retail managers regardless of their age or experience. It is packed with case studies, self-assessment exercises and performance tips drawn from Peter's experience as a retail Sales Manager and Buyer and from his role as Training Manager (Selfridges). The book describes successful approaches Peter Fleming has used and witnessed from frontline experience and research with companies such as John Lewis, Flannels Group, Body Shop, Argos, Williams and Griffin, Beatties, Furnitureland, and Marks and Spencer. 'Managing a retail business becomes more demanding year by year. I welcome Peter Fleming's most recent book for newly appointed and experienced managers.' Peter Still, Managing Director, John Lewis Partnership Price: £16.99


	Retail Selling How to Achieve Maximum Retail Sales Author: Peter Fleming Paperback • A5 • 220pp • £16.99 • 9781852525545 • 2007 The first in a new series of manuals for retailers published in association with the British Shops & Stores Association (BSSA), this is a down-to-earth guide to retail selling skills and techniques. It will offer an invaluable resource for anybody involved in retail selling, from shop manager to cashier. The book is packed with exercises, checklists and Key Points, summaries, and includes approximately 15 cartoons to illustrate key points along the way. 'Gives the salesperson a great opportunity to develop key skills which will help them achieve success in this crucial job. I have no hesitation in recommending it' Tim Daniels, Managing Director, Selfridges Price: £16.99


	The Retailer and the Community Author: Peter Fleming with Karen McColl Paperback • 224 x 172mm • 242pp • £12.99 • 1-85252-219-4 • 2003 Fourth in the series of guides for Retailers, this book shows how to manage relations with the community - how to identify and meet local needs, and how to win the respect and loyalty of the local customer-base. Areas covered include: • How to find out what customers think of your service, and what changes they might like to see • How to increase feelings of ownership or patronage among customers • How to get the price/quality mix right • How to get involved in the community through charity, sponsorship, and local initiatives • How to increase business through improved community relations Price: £12.99