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Books Home > Management Skills > Communication

Business Writing Business Writing
Author: Sidney Callis

Paperback • A5 • 207pp • £14.99 • 9781852525804 • 2008

Good writing is an increasing challenge for the generation brought up on computer games and mobile phones... Many people now feel daunted when they have to compose their first business letter or report, or make a formal proposal by email. This guide will be an invaluable tool to help overcome this anxiety and ensure a positive outcome. Based on the successful workshop programme run by the author, this book covers all the important aspects of business writing, including emails and internet website-composition.


Price:   £14.99

Can We Start Again? Can We Start Again?
The Patterns of NLP Applied to Business Interactions

Author: Daryll Scott

Paperback • A5 • 236pp • £14.99 • ISBN 9781852525460 • 2007

Supported by NLP co-founder John Grinder, this guide to NLP focuses on applications such as presentation, public speaking and negotiation which explains the "science" of NLP in layman's terms, supported with examples and anecdotes. It also provides a framework for development and implementation of the skills necessary to put NLP into practice.


Price:   £14.99

Communication Communication
Time to Talk

Authors: Barrie Hopson & Mike Scally

Paperback • 234 x 153mm • 60pp • £5.99 • 1-85252-105-8 • 1992

Part of the Personal Development Series commissioned and produced by Lifeskills International .

Without communication there would be no relationships. Sharing ideas, giving opinions, finding out key information, exploring needs, working out differences with others, and expressing feelings are examples of the kind of face-to-face communication which is essential if individuals are to be able to relate to, and work with, others.


Price:   £5.99

The Communication Toolkit The Communication Toolkit
Author: Stuart Emmett

Paperback • B6 • 104pp • £5.99 • ISBN 9781852526559 • 2010

A concise guide to communication skills in management. Designed for quick and ready use by the busy professional.


Price:   £5.99

Communication Goldmine Communication Goldmine
The New Standard for Business Communicators

Author: Russell-Oliver Brooklands

Paperback • A5 • 150pp • £14.99 • ISBN 1-85252-519-3 • 2006

Most businesses today are haemorrhaging money through the way they communicate, so they are sitting on a potential goldmine. In easy-to-follow steps, this intriguing new book explains how and why the money is going to waste and what a communication professional (writer, editor, communication manager or account director) can do about it.


Price:   £16.99

Emotional Intelligence in 90 Minutes Emotional Intelligence in 90 Minutes
Author: Jan Childs

Paperback • A5 • 126pp • £9.99 • ISBN 9781852525255 • 2007

The concept of emotional intelligence as a tool for improved personal and business performance is well established amongst psychologists, academics, theorists and consultants. However, in the wider business community there is still an air of mystery about it. This concise, practical guide explains both the theory and the pracice in straightforward terms which anyone can understand.


Price:   £9.99

EQ Checklists EQ Checklists
20 ways to incorporate emotional intelligence into business practice

Author: Jan Childs

Paperback • A5 • 225pp • £12.99 • 9781852526504 • 2011

A practical guide to the use of emotional intelligence in business. Essential reading for business leaders, managers, trainers, coaches and consultants.



Price:   £12.99

If Only I Had Said... If Only I Had Said...
Conversation Control Skills for Managers

Author: Charles J Margerison

Paperback • A5 • 224pp • £12.99 • 1-85252-341-7 • 2000

A practical guide for managers, showing how to get their message across strongly and effectively – whether in meetings, or in the workplace at large – and how to pick up the signals coming back. Packed with examples, case studies and self-assessment exercises, If Only I Had Said will provide an invaluable tool for all managers wishing to improve their direct communication skills.

'A valuable contribution to the field of interpersonal skills training' The Times Higher Education Supplement

'Of great benefit to managers and also to training professionals' Journal of European Industrial Training


Price:   £12.99

Intercultural Negotiation Intercultural Negotiation
A Guide to Preparing, Conducting and Closing an International Negotiation

Author: Manoella Wilbaut

Paperback • A5 • 216pp • £14.99 • 9781852526948 • 2012

How to negotiate successfully with business partners in different cultures in the global marketplace.


Price:   £14.99

Is There a Speaker in the Room? Is There a Speaker in the Room?
Author: Libby Hammond

Paperback - A5 - 180pp - £14.99 - ISBN 1-85252-433-2 - 2004

There is only one thing worse than being in the audience when the speaker has had a Groucho Marx moment - 'I've had a wonderful time, but this wasn't it!' - and that is being the speaker in question!
This humorous, insightful and highly practical book is a must for anyone involved in speaking at events, those considering making the step to becoming a speaker, and especially for those who are professional keynote speakers and trainers.


Price:   £14.99

Managing Difficult Conversations at Work Managing Difficult Conversations at Work
Authors: Sue Clark and Mel Myers

Paperback • A5 • 258pp • £14.99 • ISBN 9781852525408 • 2007

Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to reflecting on and carrying out difficult conversations. It explains the common pitfalls and outlines a new “open-to-learning” approach. Based on a coaching program the authors have been delivering for 20 years, the book is packed with exercises and examples to enable readers to put into practice the techniques they will learn in the book.


Price:   £14.99

Networking in 90 Minutes Networking in 90 Minutes
Author: Lindsay Bannerman

Paperback • 210 x 148mm • 113pp • £9.99 • 1-85252-479-0 • 2006

A practical guide to developing personal and business success through networking. Written by one of Scotland's leading businesswomen, known as the "network queen", this guide is a concise manual for anyone looking for advice on how to build and maintain a network to best effect. 

Price:   £9.99

Stand and Deliver Stand and Deliver
A Master Class in making powerful presentations

Authors: Mark Barnes and Mary-Jane Barnes

Paperback • 245mm x 190mm (large format) • 178pp • £18.99 • ISBN 9781852525330 • 2007

The book is a journey through the A-Z of presenting, containing practical and incisive ‘how-to’ content, a Master Class containing everything needed to make powerful presentations.
It is a product of its time, enabling the reader to grow credibility and increase professional impact and addresses the challenge of the ‘PowerPoint generation’, highlighting the dangers of becoming over-dependent on technology.


Price:   £18.99

Telling  People in 90 Minutes Telling People in 90 Minutes
Communication is not a meeting of words, it is a meeting of meaning

Authors: Libby Hammond and Kim Walker

Paperback - A5 - 130pp - £9.99 - ISBN 1-85252-502-9

This is another in the ‘in Ninety Minutes’ series, which offers the reader a comprehensive but easily read and easily digestible text, covering a specific topic in an hour and a half of study.
Communication is universally recognised as the key to successful relationships (personal or business) so whether you are in business for yourself or a part of a large organisation, this book will cover key principles of communication and great ways of applying them.


Price:   £9.99

Watch It! Watch It!
Author: Godfrey Harris

Paperback • 234 x 153mm • 150pp • £14.99 • 1-85252-438-3 • 2003

Think about this before your next business or social conversation: scientific evidence suggests that the gestures you use, the enthusiasm you demonstrate, the posture you exhibit - in other words, the body language you employ - do more to convince listeners of what it is you want to convey than all the words flowing from your lips.

This new addition to Harris’s series on word-of-mouth advertising - something that we are doing in almost every selling or business situation - looks creatively and carefully at the way every conversation can be improved by watching the other person’s body language and by using our own body language to better effect.
With some scepticism developing about traditional media advertising and PR, word-of-mouth is rapidly becoming a powerful force for promoting goods and services. The ideas in this easy-to-read book will make it even more effective.


Price:   £14.99

Yin and Yang of Business Communications, The Yin and Yang of Business Communications, The
How do men and women differ, and compare, in their approaches to work?

Author:Laurel Alexander

Paperback • 234 x 153mm • 214pp • £12.99 • 1-85252-389-1 • 2002

The yin and yang of business communication and action - how do men and women differ, and compare, in their approaches to work? Are men mostly operating in a problem-solving way and women in a touchy-feely way?
This important new book looks in depth at the way men and women can improve their business communications with each other, taking into account the differences in communication styles. There are traditional roles, but these are changing and blending. The book takes as its primary aim the improvement of business communication between the genders.



Price:   £12.99

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